Privacy Policy

At Novexale, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or contact us.

Information We Collect

When you place an order, browse our website, or contact us, we may collect information such as:

Your name
Email address
Phone number
Billing and shipping address
Order and transaction details
IP address
Device and browser information
Information about how you use our website

Payment Information

Payments are processed securely through third-party payment service providers.

Novexale does not directly store your complete credit or debit card information on our website.

Payment providers may collect and process payment information according to their own privacy and security policies.

How We Use Your Information

We may use your information to:

Process and fulfill your orders
Provide order, shipping, and delivery updates
Respond to customer service inquiries
Process returns, refunds, and order-related requests
Prevent fraud and unauthorized transactions
Improve our website, products, and customer experience
Maintain the security and functionality of our website
Comply with applicable legal, accounting, and regulatory requirements

Cookies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember customer preferences
Maintain shopping cart and checkout functionality
Analyze website traffic
Improve website performance and the shopping experience

You may be able to manage or disable cookies through your browser settings. However, some website features may not function properly if certain cookies are disabled.

Sharing of Information

We may share necessary personal information with trusted third-party service providers involved in operating our business, including:

Payment processors
Shipping and delivery providers
Website hosting providers
Analytics providers
Fraud prevention and security providers
Other service providers necessary to process and fulfill your order

We only share information when reasonably necessary to provide our services or comply with legal requirements.

We do not sell customers’ personal information.

Data Security

We use reasonable technical and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

Process and fulfill orders
Provide customer service
Maintain transaction and accounting records
Prevent fraud
Resolve disputes
Comply with legal and regulatory obligations

Your Rights

Depending on your country or region, you may have certain rights regarding your personal information, including the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of certain personal information
Object to or restrict certain processing activities
Withdraw consent where processing is based on consent

To make a privacy-related request, please contact us using the information provided on our website.

Third-Party Services

Our website may use third-party services for payments, analytics, shipping, fraud prevention, hosting, and other business functions.

These third-party providers may collect or process information according to their own privacy policies. Novexale is not responsible for the privacy practices of third-party websites or service providers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, legal requirements, or services.

Any updated version will be published on this page.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us through the Contact Us page on our website.

Website: https://novexale.store