Shipping Policy
Thank you for shopping with Novexale. This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
Orders are processed after payment has been successfully confirmed.
Please allow 1–3 business days for order processing before shipment.
Orders placed on weekends or public holidays may be processed on the next business day.
Shipping Cost
We offer free standard shipping on all orders.
Customers will not be charged an additional standard shipping fee at checkout unless otherwise clearly stated before purchase.
Delivery Time
Estimated delivery times may vary depending on the destination, shipping carrier, customs processing, and local delivery conditions.
Estimated delivery time: 14–21 business days after shipment.
Delivery estimates are provided as a general guideline and are not guaranteed. Delays may occur due to:
- Customs processing
- Carrier delays
- Public holidays
- Severe weather
- High-volume shipping periods
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
Shipping Destinations
We ship to the destinations available during checkout.
If we are unable to ship an order to the address provided, we will contact the customer and provide an appropriate solution, which may include cancellation and a refund.
Order Tracking
When tracking information is available, customers will receive tracking details after the order has been shipped.
Please allow some time for the shipping carrier’s tracking system to update after the package has been dispatched.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
We will make reasonable efforts to update the shipping details before the order is dispatched. However, we cannot guarantee that changes can be made after an order has already been processed or shipped.
Additional delivery costs caused by an incorrect or incomplete address may be the responsibility of the customer where applicable.
Delayed or Lost Packages
If your order has not arrived within the expected delivery period, please contact us through our Contact Us page.
We will review the tracking information and work with the shipping carrier where appropriate.
If a package is confirmed as lost during transit, we will provide an appropriate resolution in accordance with our policies and applicable law.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos of the damaged item and/or packaging, where applicable
Please refer to our Returns & Refunds Policy for additional information regarding damaged or defective products.
Customs and Import Charges
For international orders, customs duties, taxes, VAT, or other import charges may apply depending on the destination country’s laws and regulations.
Unless otherwise stated during checkout, any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Customs processing may also result in additional delivery delays.
Contact Us
For questions about shipping, delivery, tracking, or your order, please contact us through the Contact Us page on our website.
Website: https://novexale.store