Returns & Refunds Policy
At Novexale, we want you to shop with confidence. If you are not completely satisfied with your purchase, you may request a return for any reason within 30 days of delivery.
30-Day No-Questions-Asked Returns
You may return an eligible product within 30 days of the date it was delivered, even if you simply changed your mind.
To help us process your return smoothly, please contact us before sending the item back so we can provide the appropriate return instructions.
Returned products should include, where applicable:
- The product
- Original accessories
- Manuals or included materials
- Original packaging, when reasonably available
Products that have been intentionally damaged, misused, or altered may not qualify for a full refund.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible.
Please provide:
- Your order number
- A description of the issue
- Photos or other supporting information when applicable
We will review your request and provide an appropriate solution, which may include a replacement, refund, or other resolution.
For damaged, defective, or incorrect items, Novexale will cover reasonable return shipping costs where a return is required.
Returns
Please contact us before returning an item.
Returns sent without prior contact or sufficient order information may take longer to process.
For returns that are not related to a damaged, defective, or incorrect item, the customer is generally responsible for the cost of return shipping unless otherwise agreed.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If the return is approved, the refund will be issued to the original payment method.
Please allow additional time for your bank, card issuer, or payment provider to process and display the refund after it has been issued.
Original shipping charges, if any, may not be refundable unless the order was damaged, defective, incorrect, or otherwise required by applicable law.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or shipped, we will make reasonable efforts to cancel it.
Once an order has already been shipped, it may need to be handled as a return under this policy.
Return Period
The 30-day return period begins on the date the order is marked as delivered by the shipping carrier.
Return requests submitted after 30 days may not be accepted unless required by applicable consumer protection laws.
Contact Us
For return, refund, cancellation, or order-related questions, please contact us through the Contact Us page on our website.
Website: https://novexale.store